Frequently Asked Questions:
How long does it take to download a product?
It depends on the speed of your internet connection, but with a fast broadband connection, you can start watching in just a few minutes while the rest of the product downloads in the background.
Will I get everything that comes with the DVD?
Yes, any additional materials, like PDFs, sheet music or tab is included.
Why does Homespun Instant Access have a different registration than the rest of the website?
Please accept our apologies and appreciation for your patience while we work to integrate the two. For now, if you use the same login info, at least you won't have to remember anything extra!
Can I watch my purchases on my mobile device?
You can stream the videos instantly through the MOD Cloud Player on any device with a browser. Click here to access.
If you have an iOS device like an iPhone or iPad, you can copy the downloaded videos to your iOS device through the "MOD Mobile" app available in the Apple App Store. If you have a $99 Apple TV, you can also beam your video wirelessly to your TV via AirPlay! Please see the "Help Center" in the Homespun Instant Access software to find out more.
Can I enjoy my digital purchases even if I'm not connected to the internet?
Yes! Unlike streaming systems, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch anything you've purchased in full quality.
Can I access my digital purchases on a different computer than the one I purchased on? What if my hard drive crashes or I buy a new computer?
Unlike a disc, that might become scratched, warped, or lost, you will never lose access to a Homespun Instant Access purchase. Follow these steps to access your purchases on another computer:
- Download and install the free Homespun Instant Access Player app onto your second computer using one of the buttons below:
- Follow the prompts and enter in your Instant Access account email address and password
The products you have purchased will show up under "My Stuff" and you'll be able to download and view them at your convenience. Your purchases are safe in your "digital locker in the cloud!"
Can I watch my digital purchases on my TV?
Absolutely. If you have a laptop (or a desktop computer near your TV), a DVI to HDMI cable is only about $15. Here is a wonderful guide on connecting your computer to your TV.
Or, if you have an iPad, iPhone, iPod Touch and an Apple TV, with a tap of your finger, you can beam videos wirelessly to your big screen via AirPlay.
Have a question or problem? We are here to help!
1. Instant Help:
Just click the "Help Center" button in the upper right of the main screen, where you'll be able to get instant answers to 90% of your questions. If you don't see the answer you're looking for, click the “contact support” button.
2. Help on the web:
Go to help.platformpurple.com, which is monitored by people in multiple countries, and during U.S. business hours and evenings, you will usually get a reply within 15 - 30 minutes. Often, you’ll hear back from us nights, weekends and holidays!
You can also email firstname.lastname@example.org if that’s more convenient for you.
If you are contacting us outside normal business hours, we appreciate your patience, and pledge we will answer your question or resolve your problem as soon as possible! We are relentless when it comes to providing excellent customer support!